JOY Furniture

Damaged or Defective: If your furniture arrives damaged or defective, please contact us within 24 hours of delivery. We will arrange for inspection and replacement of the damaged item(s) at no cost to you.
JOY Furniture reserves the right to refuse the return of products that have been assembled, partly assembled, or where the original packaging has been discarded.
If the original packaging has been discarded it is your (the customer’s) responsibility to ensure that goods are reasonably packaged and protected before being returned. Damages that occur because of absent or insufficient packaging/protection will carry additional charges that the customer will be liable for at JOY Furniture's discretion.
If you paid for the products to be assembled, assembled items cannot be returned
Quality control inspection can take up to 3 working days.
Refunds can take up to 7 working days to process & an additional 5 working days to reflect in your (the customer’s) bank account.
JOY Furniture cannot be held liable for any damages visible at the time of acceptance of delivery that were not indicated on the proof of receipt/delivery by the customer.
If damage is reported after 24 hours, it is reasonable for JOY Furniture to determine that damage was caused post-delivery.
If damage occurs to the product during assembly by the customer, JOY Furniture will not be liable for the damage and will not be held liable for a return or refund.
If upon inspection the product is found not to be defective, you (the customer) will be liable for all transport costs and a discretional handling / administration fee of a minimum of 15%.