Livestainable Pty Ltd
We partner with trusted local suppliers to bring you high-quality, reliable products designed to reduce your carbon footprint while improving everyday comfort and efficiency.
Whether you are upgrading your home, reducing electricity costs, or preparing for loadshedding, Livestainable is your go-to store for sustainable living made easy.
Why Choose Us?
✓ Fast, reliable delivery
✓ Expert advice and support
✓ Tried and tested eco-solutions
✓ Local stock and warranty-backed products
Live Smart. Live Green. Livestainable.
We want you to be completely satisfied with your purchase. If for any reason you are not, we will replace, refund, or exchange the item, provided that:
The items are returned within the 30-day cooling-off period.
If the return is due to a change of mind or customer preference:
The original shipping fee will not be refunded.
The return shipping cost will be the responsibility of the customer.
(Please select the “After-Sales department) This will log a ticket on our helpdesk that can not be missed.
The goods have not been opened, physically altered, disassembled, used or permanently fixed/installed.
If Installed, and where applicable an appropriate COC (Certificate Of Compliance) must accompany the returned item. This applies to,
Electrical, Electronic, Gas & Plumbing Fixtures, Appliances and Products where the item/s require installation to function or is reliant on an alternative energy source (such as batteries) to supply utilities (such as electricity)
The packaging has not been damaged.
Visibly mark the package/s with your order number. Please do not excesively write, put stickers or tape on the packaging as this will deem the item non saleable.
There are no missing parts, attachments or accessories.
We can not accept returns, exchanges or refunds under the following conditions:
Item is a special order, custom design or tailor made.
Flat Packed furniture that have been assembled after purchase.
Items that are public health related.
Item/s have been opened.
The item was part of of a promotional sale or offer.
A Relevant COC does not accompany the item if applicable. (Warranty related claims)
The 30 Day period has lapsed.
If the items have been physically or permanently installed.
Once we have received the items and inspected them to be in good order we will credit your account, replace the item/s or fully refund you.
Refunds are usually done within 1-2 business days.
All refunds will only be made to the same method of payment used.
For EFT refunds, or Payfast Instant EFT Refunds we require an official banking confirmation letter.
Warranties
Please visit the product-specific page to see the applicable warranty to that product, if there is no warranty information available on the product page, please get in touch with us at [email protected] for us to confirm the warranty for you. We do however provide the guarantee of a 6-month minimum fallback warranty under Livestainable (Pty) Ltd (Not applicable to perishable, consumable, and maintenance items. For the standard warranty to be applicable, Manufacturer specific requirements are imposed. Our standard warranty is not an extension or extendable warranty.
Please log all warranty claims through Livestainable and not the relevant manufacturer, we will advise you on a per claim basis if you should make direct contact with the manufacturer/supplier.
All warranty related claims are "Walk-In". Meaning, you (the consumer) is responsible for ensuring we receive the items at our premises. Livestainable will not incur logistic expenses for the collection of goods. We will provide you with the relevant details for courier or self deliveries for RMA items.
Livestainable will not accept requests for refunds or alternative replacements of items under warranty related investigations/claims.
Fair Policy
If you return an item to us that does not comply with this policy, we are entitled to hold you accountable for any costs incurred to collect, repair, replace, refund, resale, or repack the item/s.
An example would be sending back an item that has been opened, seals have been broken, the packaging had been damaged, or sending an item back with missing parts. We are then (subject to law) going to reject the return/refund or apply a repackaging fee, handling fee or whatever fee is applicable to get the item/s in a resaleable condition.
Return rules summary
Returns accepted for 30 days
Customer provides return shipping
15% restocking fee
No final sale items
Silvertondale 0-5KM | Standard |
Silvertondale 10-15KM | Standard |
Silvertondale 15-20KM | Standard |
Silvertondale 5-10KM | Standard |
Lansdowne 0-2.5KM | Standard |
Lansdowne 2.5-5KM | Standard |
Lansdowne 5 - 7.5KM | Standard |
Lansdowne 7 .5 - 10KM | Standard |
EASTERN CAPE Main Hub | Standard |
EASTERN CAPE Regional | Standard |
EASTERN CAPE Remote | Standard |
EASTERN CAPE Township | Standard |
FREE STATE Main Hub | Standard |
FREE STATE Regional | Standard |
FREE STATE Remote | Standard |
FREE STATE Township | Standard |
GAUTENG Main Hub | Standard |
GAUTENG Regional | Standard |
GAUTENG Remote | Standard |
GAUTENG Township | Standard |
KWA ZULU NATAL Main Hub | Standard |
KWA ZULU NATAL Regional | Standard |
KWA ZULU NATAL Remote | Standard |
KWA ZULU NATAL Township | Standard |
LIMPOPO Main Hub | Standard |
LIMPOPO Regional | Standard |
LIMPOPO Remote | Standard |
LIMPOPO Township | Standard |
MPUMALANGA Main Hub | Standard |
MPUMALANGA Regional | Standard |
MPUMALANGA Remote | Standard |
MPUMALANGA Township | Standard |
NORTHERN CAPE Main Hub | Standard |
NORTHERN CAPE Regional | Standard |
NORTHERN CAPE Remote | Standard |
NORTHERN CAPE Township | Standard |
NORTH WEST Main Hub | Standard |
NORTH WEST Regional | Standard |
NORTH WEST Remote | Standard |
NORTH WEST Township | Standard |
WESTERN CAPE Main Hub | Standard |
WESTERN CAPE Regional | Standard |
WESTERN CAPE Remote | Standard |
WESTERN CAPE Township | Standard |
Corporate Name | Livestainable (Pty) Ltd |
Identification Number | K2018297876 |
Address |
497 Amy Street Moreleta Park 0044 Pretoria Gauteng |