Positec RSA

Returns:
Goods may be returned only when defective, damaged or if the product supplied is not the same product as what was ordered. If the Goods are defective in any way this must be reported as soon as reasonably possible after the product having been delivered to you and must be returned to us within a period of 60 days after delivery. If the Goods are not the same as what was ordered this must be reported within 24 hours of delivery. Any damage must also be immediately reported, within 24 hours of delivery.

If the Goods have been approved for return, we will notify you and either arrange for our couriers to collect the item from you or request that you return it back to us or ask you to return the item to our current warehouse location, dependent on your original order’s shipping method. Should you need to courier the Goods to us please only send it to our physical address (available under Contact and Address Details) and you will be credited or refunded for the courier costs incurred, up to a maximum of the whatever our average courier rate would be.

If you are returning Goods via courier please package it carefully so that it does not become damaged en-route. Please include the Returns Request Number and a copy of your original invoice with any return. We will not be held liable for damage in transit by your courier company.

Cancellations:
You are entitled to cancel your order for the Goods, without penalty, within 24hrs of the Goods having been ordered. If you cancel the order while in transit, you will be liable for the courier chargers.