SofaLine

1 Eligibility for Returns:

Returns are accepted within 7 days of delivery.

Items must be unused, in original packaging, and in resalable condition.

Proof of purchase (order number or receipt) is required.

2 Non-Returnable Items:

Custom-made or personalized furniture

Items that have been assembled, used, or damaged by the customer

Clearance or final sale items

3 Return Process:

Our team will arrange for collection or provide return instructions.

Once we receive and inspect the item, we’ll process your refund or exchange within 7 business days.

4 Refunds:

Refunds will be issued to the original payment method.

Delivery or handling fees are non-refundable, unless the item was damaged or incorrect.

5 Damaged or Incorrect Items:

Please report any damages or wrong items within 48 hours of delivery with photos as proof.

We’ll offer a replacement, repair, or full refund based on the situation.