Tranquil Treasure Holdings

Refund, Return & Exchange Policy

Tranquil Treasure

Thank you for shopping with Tranquil Treasure. We value your satisfaction and aim to make your shopping experience as smooth as possible. Please read our policy carefully before making a purchase.

1. Change of Mind / Order Cancellation

You may cancel your order within 7 days of purchase.

If your order has not been dispatched, a 7% cancellation fee will apply.

If your order has already been dispatched, a 17% cancellation fee will apply (7% cancellation + 10% handling).

Delivery and collection fees will also be charged separately and may differ from the original shipping fee (invoices will be provided).

Refunds will only be processed once goods are returned, inspected, and approved.

No cash refunds – refunds will be issued via EFT or store credit (at our discretion).

2. Return & Exchange Conditions

Returns are allowed within 7 days of delivery, provided items are:

In their original packaging and undamaged

Unused, unassembled, and in saleable condition

Free from tampering, alterations, or misuse

If the original packaging is not available, the item must be securely wrapped. The customer is responsible for damages during return transit.

All returned items undergo a 3-day inspection process:

If the item is deemed unsellable, no refund will be issued (you may collect the item).

If damages are found, the customer will be charged accordingly.

Return delivery fees will only be refunded if the product was faulty, damaged, or incorrect on arrival.

3. Items Not Eligible for Return / Refund

Products assembled by the customer or third parties

Items not returned in their original packaging and condition

Custom-made or made-to-order products

Products that do not fit your space, or were damaged during attempts to move/install them

Items with slight color variations due to screen or lighting differences

Electrical Products not installed by a certified electrician with a valid Certificate of Compliance

4. Delivery, Collection & Evaluation

All cancelled or returned items must be properly repackaged.

Delivery and collection charges are the responsibility of the customer (fees vary by size, weight, and location).

Shipping charges are non-refundable (except where the product is faulty, damaged, or incorrect).

If an item is deemed unfit for resale after inspection, no refund will be granted.

5. Warranties

All items come with a 3-month structural warranty.

Warranties apply to the structure only, not cosmetic wear, misuse, or installation damage.

Warranty does not cover damages incurred during delivery unless reported within the claim period.

Items without warranty will be clearly marked on their product page.

6. Damages & Claims

Customers must inspect orders immediately upon delivery.

Any damage, defect, or incorrect item must be reported within 2 working days and before assembly.

No claims will be accepted:

After assembly

After 2 working days from delivery

Customers are responsible for checking assembled items at delivery. No claims can be made afterward.

7. Final Notes

All returns and exchanges are subject to inspection and management approval.

Returns after 7 days from delivery will not be accepted.

Tranquil Treasure will bear costs only if the product is faulty, damaged, or incorrect.

If cancellation is initiated by Tranquil Treasure, no cancellation or handling fees will apply.

We are not responsible for:

Items that do not fit in your space

Any damage caused while trying to fit or install items

Loss or damage to property during delivery or installation by third parties

For all failed deliveries or returns, the client is responsible for shipping charges.

We are not responsible for any third party installation that are done on products. Please note that no returns or refunds will be done on Electrical Products not installed by a qualified Electrician and a certificate not produced for installation.

Please note it is the clients responsibility to check all assembled items when they are delivered no claims can be made after the delivery has been done.