Leather Gallery

RETURNS AND REFUNDS
DEFECTIVE ITEMS, RETURNS AND REIMBURSEMENT
If you are dissatisfied with your purchase due to a defect, incorrect product received or other reason, you may return it to Leather Gallery within 7 days of delivery.

You will either receive a refund or Leather Gallery wallet credit, or have the product repaired or replaced, depending on the situation.

You may contact Leather Gallery through this page Customer Query in regards to any returns or refunds.

COOLING OFF (CANCELLATION POLICY)

Before an order is dispatched, customers are eligible to cancel their order at no charge to them, provided the items they are cancelling are not made to order or on demand items. These items may incur a cancellation charge.

You are allowed to cancel your order within 3 days of being placed if the order has not already been dispatched.

Once an order has been dispatched, the shipping and handling fee will not be refunded. You may cancel your purchase by contacting support(at)leathergallery.co.za or calling 031 702 9036.

Cancellations requested after items have been dispatched and have been delivered, will be treated as a return. From the date of delivery you have 7 working days to return eligible items in your order for exchange or refund with no re-stocking fee. After this 7 working day period Leather Gallery reserves the right to refuse a return or exchange.

All custom orders have a 50% non refundable amount should there be a cancellation / Exchange.

REFUNDS

Refunds are offered in the original method of payment or into Leather Gallery credit. Refunds take 1- 5 working days to process. EFT and credit card refunds will take 2-3 working days to reflect in your account due to the reflection delay between banks.

Returns and Exchanges

Please see our Returns Policy or Exchange Policy for more information on returns and refunds.

In accordance with the Electronic Communications and Transactions Act Leather Gallery offers a 7 day return /refund policy on correctly supplied non-defective goods - online purchases only.
In the event that the customer elects to return the goods and claim an exchange or refund, goods must be returned to our warehouse in their original protective packaging, accompanied by proof of payment, and in their original, unused condition. The cost of return of the goods shall be for the customer’s account.
Please take note that returns on certain items, eg. Mattresses, -cannot be accepted due to hygienic reasons once packaging has been opened.
Sale products are not eligible for return or exchange, therefore no refunds will be processed for these products unless the product is broken/damaged/manufacturing fault.
Exchange-only products may only be replaced with a different product from any open event. If we are unable to provide you with the desired size or style we will process a refund.
Clearance stock may have small imperfects and is sold as "voetstoots" hence the price reduction unless advised otherwise
Products eligible for return or exchange may be refunded into your original method of payment.
Showroom Floor Purchase

Please note that any stock purchased off the showroom floor, including discontinued items, is sold as is and is subject to our standard terms and conditions. No returns, refunds, or exchanges will be accepted on these items.

Special Order Goods

In accordance with Section 42 of the Electronic Communications and Transactions Act, the 7 day return/ refund policy is not applicable to customer made/ special order goods. In the event that a special order is cancelled we reserve the right to levy a reasonable cancellation penalty based on costs incurred by Leather Gallery at the time of cancellation.

Special or customised orders requested by customers will require a non-refundable 50% deposit and in a situation where the customer has paid the full amount, the same rule will apply i.e. deeming it non-refundable
Special orders can take up to 8 to 12 weeks from the date of the order, Leather Gallery is not responsible for shipments getting delayed due to bad weather, strong winds or rough seas or Port delays
Goods assembled by the customer

Please take note that we will not accept any claims for damage to goods or personal injury where goods are purchased unassembled. No claims for refunds will be entertained where goods have been assembled, affixed or installed by the customer or its representative.

Please note that shipping fees are not refundable.

WARRANTIES

The warranty periods differ on each product. Unless a product description specifies a warranty longer than 6 months, the default warranty period of 6 months shall apply to all products. This does not cover negligence.
Warranty claims must be accompanied by original proof of purchase and delivery. Claims are subject to assessment by our trained staff and will be subject to management’s discretion.
Warranties do not apply to goods damaged due to misuse and abuse by the customer or fair wear and tear.
Warranties will similarly not apply where the customer has disregarded the Leather Gallery’s care and cleaning instructions.
Leather Goods

Please take careful note that leather is a skin and carries natural inherent characteristics which are normally associated with a product if this nature. Variations in colour, shade and tone can be expected. Tick bite marks, scratches and scars do occur on genuine leather and due to the natural elasticity of hides, leather will stretch with use. These features enhance the unique character of the leather goods. Leather Gallery will not accept any claims for these inherent characteristics.

To keep it clean wipe with a clean, nonabrasive, warm, damp cloth. DO NOT use solvent or lemon/acid based cleaners on your suite as this will cause permanent damage or staining. If not cleaned for lengthy periods, salt and body oils that occur naturally in human skin can damage the surface of the leather. As with any skin, leather needs a nourishing conditioner in order to remain soft and supple. We recommend that your suite is cleaned every two to three months with Leather Gallery’s own brand of specialized cleaning and conditioning products. We look forward to a lasting relationship with customers, where you will feel free to enquire about how best to care for and enjoy your newest home investment. Leather stretches up to 10%, especially pull up leather and the High-density foam will compress up to a max 20% overtime with usage.

Please take further note that allowance must be made for a percentage of foam compression in the lounge suite seats, which can occur over time.

Recliner suites have moving parts which are subject to ordinary wear and tear depending on the frequency of use. Allowance must be made for this.

Promotional Voucher Codes

From time to time users will receive promotions in the form of unique codes that can be used at checkout to unlock certain discounts.

Promotional vouchers are issued at the discretion of Leather Gallery. Users do not have the right to promotional vouchers and cannot earn them. Promotional vouchers are issued with specific terms and conditions that regulate their use.

A voucher can only be used once and only one voucher can be used per checkout. Enter the voucher code at checkout and the value of the voucher will be deducted from the total amount in your shopping cart. The remaining balance, if any, must be paid by you.

Please note:

No promotional voucher codes can be used towards the purchasing of gift cards sold on our website.
The cart sub-total needs to be at least 4 times the promotional value prior to applying the promo code at checkout.
The minimum order spend when applying a promotional code to your order should be equal to or greater than R100.
If we are running a special on the website where a discount is automatically applied and you try to redeem a promo code as well, the system will automatically apply the promotion of greater value/benefit to the customer.
Competitions

From time to time, Leather Gallery may run competitions through its website and other channels. The prizes offered as well as the competition requirements (for winning) may also change from time to time, and will be disclosed during the running of the competition.

Leather Gallery cannot guarantee the quality or the fulfilment of the prizes by third parties. The winner of competitions will be decided by Leather Gallery at its full discretion. Leather Gallery staff and their family members are not allowed to participate, will not be considered for competition winners in these competitions and will not be eligible to win.

GENERAL CONDITIONS

Service Disruption

Leather Gallery reserves the right to limit or discontinue the functionality of the site. While we strive to be online continuously, we cannot exclude cases in which the webpage may be unavailable. In rare cases this may cause data loss.

Leather Gallery cannot be held liable for cross-browser incompatibilities that cause checkout or payment failures. We recommend that you browse with Google Chrome, Safari or Firefox.

Intellectual property

Leather Gallery and participating vendors retain all copyright and other rights to services, as well as listings, information, images, videos, and databases (the “Property Protection”). A modification, reproduction, publication, disclosure to third parties and/or exploitation of the protected property without the prior written consent is expressly prohibited by Leather Gallery.

The Protection of Data

Please see our Privacy Policy for more information on the policy of protecting user data and privacy.

Termination/Cancellation of Orders

Leather Gallery reserves the right to cancel or refuse to fulfil any order it suspects of being fraudulent. This includes but is not limited to instances of suspected stolen credit cards and abuse of referral programme incentives. On occasion, a Client Concierge may request a copy of your official identification document or the front of your credit card to verify the transaction with the relevant bank. Leather Gallery may also refuse to refund you on the basis of transaction being suspected as fraudulent – you may then initiate a chargeback process from your bank if you wish to receive a refund.

Changes in General Conditions

Leather Gallery reserves the right to revise these terms from time to time. If you disagree with the general terms we do not recommend use of our service. You will be required to accept the T’s & C’s every time you transact on our website.

We reserve the right to ban any individual uploader or website domain from using our services for any reason.

Shipping Policy

LeatherGallery.co.za is an online retailer and deliver nationwide. We do not allow for order collections from our stores. The service we offer is a door-to-door service or you may collect from our warehouse. This means that the shipment is delivered to the address not the person. I.e. if the person is not available it can be left with anyone at that address e.g. security, staff, reception, etc.
Leather Gallery cannot ship to P.O. boxes, farms or rural areas.
It is mandatory to leave a telephone or mobile number for us to contact you during delivery hours.
All goods in transit are insured.
All orders are sent packaged in boxes or flyer bags, with no indication as to the contents whatsoever.
You can track your orders with the tracking number provided in your orders dispatch confirmation email.
Shipping categories are offered to you on checkout based on your delivery area code. Leather Gallery will from time to time offer promotional shipping rates, for example free delivery for certain products.
Leather Gallery reserves the right to amend shipping costs at any time. All changes will be disclosed here.
Delivery

Delivery time is based on the estimated time provided by the courier companies we use.
In the case of multiple products within one order, your purchases may come from different locations so expect longer delivery times. Your goods will be held in our warehouse until such time as all goods within your order have arrived and been boxed. Only then will your order be dispatched for delivery.
Should a package not be delivered through no fault of ours (e.g. no-one on premises/unable to answer calls/invalid or incomplete address), we will attempt a second delivery. If this is still unsuccessful, we will attempt to contact you via phone and email to make delivery arrangements with you. If we are unable to reach you, the order will be returned to our warehouse and checked back into stock. You will be refunded the amount for the products excluding the original delivery fee, if any.

*If delivery is outside the 15km radius extra fees may apply.

Major City Centres are:
Cape Town, Johannesburg, Pretoria, Durban, and Pietermaritzburg.

If you are in any other area we will be able to provide you with a quote from our couriers on request.

RETURNS

Return Merchandise Authorization

You have 2 working days upon receipt of your order to contact Leather Gallery for a refund.

We aim to process your return request within 3 days. Should you have any queries please contact us at [email protected]

Please refer to the break-down below to preview return policies for certain products.

Sale Items

Sale items may not be returned for an exchange or refund.

Shipping and Handling

Shipping and handling charges are not refundable, unless an order has arrived damaged, faulty, incorrect or missing. The Client Concierge team will use their discretion to evaluate whether a refund for shipping and handling may be waivered.

Gift Cards

Gift cards are not refundable for cash. Therefore, if you require a refund for items being returned or exchanged that were purchased with a gift card, only your Leather Gallery credit will be credited.

Gift cards are valid for up to 3 years.

The Fine Print:

Return requests will be approved at the discretion of Leather Gallery.

Products will not be eligible for return if they have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property. This includes products that have been worn or damaged.

There will be an additional R500 re-packaging fee for furniture and R50 on Accessory products returned not in their original, undamaged packaging.

Please note that items arriving after the 7 working day return deadline will not be accepted and will be returned to sender.

Exchanges

Exchange requests will be approved at the discretion of Leather Gallery.

Products will not be eligible for exchange if they have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property. This includes products that have been worn or damaged.

There will be an additional R500 re-packaging fee for furniture and R50 on Accessory products returned not in their original, undamaged packaging.

Please note that items arriving after the 7 working day exchange deadline will not be accepted and will be returned to sender.

Incorrect/Damaged/Faulty Goods

In the case of incorrect/damaged/faulty goods – exchanges or replacements are the responsibility of Leather Gallery. Please notify us of the incorrect/damaged/faulty/ product within 2 days of receipt of the product.