Go Essentials

On Go Essentials Online Store, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we offer a hassle-free return process. Please review our return policy below:

*1. Eligibility for Returns*
- Items must be returned within 14 days from the date of purchase.
- The product must be in its original condition, unused, and with all packaging and tags intact.
- Certain items, such as perishable goods, custom-made products, or personal care items]**, are non-returnable.

*2. Return Process*
Conditions for Returns:

If the product is correct, with no defects, but the customer changes their mind, they may return the item.

The customer is responsible for the return courier fees.

The product must be unused, in its original packaging, and in resellable condition.

- Once your return is approved, you will receive instructions on how to send the item back.
- Customers are responsible for return shipping costs unless the item received was defective or incorrect.

*3. Refunds*
- Refunds will be processed within 5 business days upon receipt and inspection of the returned item.
- The refund will be issued to the original payment method.
- In case of an exchange, we will ship the replacement item once the return is received.

*4. Damaged or Incorrect Items*
- If you receive a damaged or incorrect item, please notify us within 2 days of receipt, and we will arrange for a replacement or refund at no additional cost.

*5. Exceptions*
- Items purchased on sale or during promotional events may be *[non-refundable/eligible for exchange only]*.
Conatct Us
If you have any questions or concerns please contact us at: [email protected]