KAYCEE PLATINUM Furniture

erms & Conditions
1. Product Information

All product descriptions, dimensions, photos, and specifications are provided to the best of our knowledge.

Colors may vary slightly depending on screen settings or manufacturing variations.

If a product becomes unavailable after ordering, you will be notified and refunded promptly.

3. Pricing & Payments

All prices listed include VAT, unless specified otherwise.

Prices may change at any time, but once your order is confirmed, your price is fixed.

All payments are processed securely through the Leroy Merlin Marketplace payment system.

We do not collect or store your payment details.

4. Order Acceptance & Cancellation

A contract is formed once:

You place an order on the Leroy Merlin Marketplace, and

The order is confirmed by the system or by us.
4. Order Acceptance & Cancellation

A contract is formed once:

You place an order on the Leroy Merlin Marketplace, and

The order is confirmed by the system or by us.

We reserve the right to cancel an order if:

The product is no longer available

There is a pricing or listing error

The order is deemed suspicious or fraudulent

In such cases, you will receive a full refund.

5. Shipping & Delivery

We deliver to locations supported by the Leroy Merlin Marketplace.

Estimated delivery times are shown on each product page.

We are not responsible for delays caused by couriers or unforeseen events (strikes, weather, etc.).

Upon delivery, please inspect the item. If damaged, report it within 48 hours along with photos.

6. Assembly & Installation
Some items may require assembly.

If assembly instructions are missing or unclear, you may request assistance via customer support.

Any damage caused by improper assembly is not covered by warranty.

If professional assembly is available, it will be clearly indicated on the product page

7. Returns & Refunds
7.1 Return Eligibility

You may return your order within 14 or 30 days (depending on Leroy Merlin rules in your region) provided that:

The item is unused

It is returned in its original packaging

All accessories and manuals are included

The item is not custom-made or made-to-order

7.2 Faulty or Damaged Goods

If you receive a defective, damaged, or incorrect item:

Report it within 48–72 hours

Provide clear photos/videos of the issue

We will arrange a repair, replacement, or refund depending on the situation

7.3 Return Shipping Costs

If the product is faulty or incorrect, we cover return costs.

For unwanted returns, the customer is responsible for return shipping fees.

Refunds are issued once the returned item is inspected and approved.

8. Warranty

All furniture is covered by a standard manufacturer’s warranty.

Warranty does not cover:

Wear and tear

Misuse or improper installation

Damage from moving the product

Alterations or modifications

To claim a warranty, you must provide proof of purchase.

9. Liability

We are not responsible for:

Damage caused by misuse or incorrect assembly
9. Liability

We are not responsible for:

Damage caused by misuse or incorrect assembly

Loss of income, enjoyment, or indirect damages

Delays caused by third-party delivery companies

Your statutory consumer rights remain fully protected.

10. Privacy Policy

Your personal information is handled by Leroy Merlin and shared with us solely for order fulfillment and customer service.

We do not sell or share your information with third parties except for delivery and logistics partners.