Omnipath Holdings

We offer a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.



Eligibility for Returns

To qualify for a return, your item must be:

In the same condition as received
Unworn or unused
With original tags attached
Unassembled (where applicable)
In its original packaging or securely wrapped


How to Request a Return

Returns must be initiated through the Leroy Merlin platform where the purchase was made.

If your return request is approved, you will be provided with instructions on how and where to send your package.

Please note: Items returned without prior approval will not be accepted.



Collection of Returns

If you are unable to return the product yourself, a collection can be arranged on your behalf.

Please note:

A collection fee will apply, which is determined by the courier
This fee may be charged to the customer, particularly where the item is not defective


Damages and Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, report this through the Leroy Merlin platform as soon as possible so the issue can be assessed and resolved promptly.



Returns in Terms of the Consumer Protection Act

All returns are handled in accordance with the Consumer Protection Act, Act 68 of 2008 (“CPA”).

Customers may return goods in line with their rights under the CPA
If an item is returned for reasons other than being defective, the customer may be responsible for return shipping or collection costs
If an order is cancelled after it has been shipped, the original shipping fee may still be charged


Exchanges

The quickest way to exchange an item is to return the original item via the Leroy Merlin platform and place a new order once the return has been approved.



Refunds

Once we receive and inspect your returned item, we will notify you via the Leroy Merlin platform whether your return has been approved.

If approved:

We will enable the refund on the Leroy Merlin portal
Leroy Merlin will process the refund directly to the customer using the original payment method
Please note:

Refunds are processed in accordance with Leroy Merlin’s timelines and procedures
Assessment and processing will be completed within a reasonable timeframe after the returned goods are received