Homemark

Homemark (Pty) Ltd is a private company, registered in the Republic of South Africa. It is one of the pioneers of the Direct Response industry primarily in the TV segment.

The company was founded in 1992, is well established, fast growing and very competitive in the local marketplace. The company has over 500 employees nationwide and strives to be innovative in product ranges, to constantly expand and to offer our clients the best products on the market.

COMPANY MISSION & VISION
To meet the expectations of customers, fulfil the aspirations of employees and achieve the goals of shareholders.
To focus on quality, customer care and attention to detail.
To continually strive towards greater productivity, creativity, innovation and efficiency in day-to-day tasks.
To empower all employees to realize their full potential.
To cultivate shared values, encourage honesty, diligence, trustworthiness and illustrate professionalism at all times.
CORE COMPANY FOCUS

Homemark focuses on two major markets, direct response and retail. To effectively reach the direct market the company is able to incorporate sound marketing practice and local knowledge through the Internet and websites, the 24 hour Home Shopping Channel (HSN), infomercials, commercial TV advertising and print advertising such as product catalogues. This enables strong presence and brand awareness in the marketplace.

To cater to all brand requirements a full in-house graphic design studio, production, editing and audio suites are in place with a highly trained and experienced staff contingent. Product categories represented generally cater for upper-income individuals in categories such as entertainment, health & beauty, pharmaceutical (Medical Control Counsel Approval on specific requirement ranges), fitness and home appliances.

Closed From: Dec 23, 2022

Closed To: Jan 2, 2023

HYGIENIC CLAUSE 28(3)(a):

Under Regulations, 28(3)(a) Consumer Contracts you can refuse returns of items that were sent out sealed for hygiene reasons if they come back unsealed. Hygiene products which relate to personal hygiene and self-care are generally non-returnable. Hygiene products, toiletry products, bathroom products, body braces, foam cushions, wheelchair cushions, stockings, splints and products that come in contact with the body; cannot be returned - they are single use patient items. NO hygiene products can be returned if the packaging has been opened per Public Health Policy.

NO items will be collected unless accompanied by the following:

Original till slip
Original packaging
All accessories (if applicable)
A note explaining the reason for the return and / or the manufacturing fault
Repairs in respect of products damaged by unreasonable use or by use for which the product is NOT intended and defects resulting from alteration, accident, misuse, abuse or neglect CAN NOT be collected (should you (customer) insist, then you (customer) will be liable for ALL costs).

Brand Specific Warranties
Milex
14 Days Money Back thereafter item is to be booked for a repair (see “warranty against defects”).
Floormax
14 Days Money Back NO Repairs is applicable on the brand UNLESS a manufacturing default (see “warranty against defects”).
Homemax
14 Days Money Back NO Repairs is applicable on the brand UNLESS a manufacturing default (see “warranty against defects”).
Ecobright
14 Days Money Back NO Repairs is applicable on the brand UNLESS a manufacturing default (see “warranty against defects”).
Igia
14 Days Money Back IF Unopened NO Repairs is applicable – pertaining to all Hygienic items
Igia (Electrical Items)
14 Days Money Back thereafter item is to be booked for a repair (see “warranty against defects”).
Aragan
14 Days Money Back IF Unopened NO Repairs is applicable.
Allura
14 Days Money Back IF Unopened NO Repairs is applicable.
Copper Chef / Royal Diamond
14 Days Money Back NO Repairs is applicable on the brand UNLESS a manufacturing default (see “warranty against defects”).
HomemarkDOES NOT respray the coating under any circumstances.
Remedy Health
14 Days Money Back IF Unopened NO Repairs is applicable.
Air O Space
14 Days Money Back NO Repairs is applicable on the brand UNLESS a manufacturing default (see “warranty against defects”).
HomemarkDOES NOT repair punctures as a repair kit is provided. Additional repair kits are available in our direct stores nationwide.
SNT
14 Days Money Back thereafter item is to be booked for a repair (see “warranty against defects”).
All Toys
14 Days Money Back IF Unopened NO Repairs is applicable.
Polaroid
14 Days Money Back thereafter item is to be booked for a repair (see “warranty against defects”).
Polaroid watches warrantee:
Note that the warrantee will NOT cover defects resulting from alteration, accident, misuse, abuse or neglect which includes cracked screens and / or damaged straps and / or any other defect resulting from alteration, accident, misuse, abuse or neglect. There is a charge applicable which differs from model to model to replace straps and / or cracked screens and / or any other defect resulting from alteration, accident, misuse, abuse or neglect.