Emys Group

Emys: Your Premier Destination for Cutting-Edge Consumer Electronics in Southern Africa

At Emys, we're dedicated to bringing the latest and greatest consumer electronics to your doorstep in Southern Africa. As a trusted importer and distributor, we curate a wide range of high-quality products, from smartphones and smart home devices to gaming consoles and audio equipment. Our mission is to provide our customers with access to innovative, reliable, and affordable technology that enhances their lives. Whether you're a tech enthusiast, a business owner, or simply looking to upgrade your gadgets, Emys is your one-stop shop for all things electronic. Discover the future of technology with Emys.

RETURNS/REFUNDS

Guarantees that subject to the following conditions, refund and exchange can be requested within the rules of the Consumer Protection Act (CPA) of South Africa:

Exchanges can be requested under one of the following conditions:

· Product has sustained damage in transit, which was found when being unpacked and checked with the presence of the courier.

· Misrepresentation of the product purchased based on original description of the product.
Manufacturing defect(s).

Refund can be requested under one of the following conditions:

· Manufacturing defect of the product was found within 7 working days since of receipt.

· Product has been exchanged once but still has manufacturing defect.

Refund and/or Exchange will not be honoured under any one of the following conditions:

· Customer did not immediately report damage sustained in transit of the product.

· Refund or exchange is requested after 7 working days (the actual date may varies according to local laws and regulations) of purchase (since the actual date the product received).

· Product sent in for refund or exchange not including all original accessories, attachments and packaging, or with damage on any part of the product.

· Legal proof-of-purchase or receipts are unable to be provided, or have been forged or tampered.

· Product held no manufacturing defects after testing made by Technical Support.

· Crash or burning caused by non-manufacturing defects, as well as any damage caused by unauthorized modification, entry of foreign body (water, oil, sand, etc.), improper installation or operation.
Labels, Serial Numbers, waterproof mark, false proof mark, etc. show signs of tampering or altering.

· Damage caused by external factors, including but not limited to: fire, flood, high wind strength and lightning strike.

· Payments made for Pre-Ordered Items or deposits to secure products unless the manufacturer fails to deliver or stop producing the paid for i. Payments made for Pre-Ordered Items or deposits to secure products unless the manufacturer fails to deliver or stop producing the paid for product.